Consumer & Retail

Consumer & Retail

Industry Highlights

Pierpont delivers strategic PR and marketing solutions for the consumer and retail industry.

We understand the fast-moving and competitive nature of consumer and retail markets, from national retailers and global brands to emerging product companies. With shifting shopper expectations, omnichannel buying habits and constant digital noise, brands must deliver communications that break through, build trust and drive measurable results.

Today’s consumers expect more than products. They want meaningful experiences, personalized engagement and brands that speak their language. To meet these demands, Pierpont combines deep retail insight with strategic PR and marketing to help brands resonate with shoppers and achieve business goals. We also leverage digital marketing and AI optimization to grow online awareness for our consumer and retail clients. Our work includes:

  • Data-driven insight and audience targeting: We leverage company-specific IRI data and other consumer analytics to guide PR and marketing strategies that connect authentically with shoppers and drive KPIs like foot traffic, online conversions, repeat purchases and brand loyalty.
  • Integrated multi-channel campaigns: Whether launching a new retail location, rolling out a product, or building brand awareness, we coordinate across earned media, digital, social, in-store promotions and influencer engagements for maximum reach and impact.
  • Brand building and customer experience focus: We help define and elevate brand identity, create compelling storytelling, and build emotional connections with customers, leading to stronger brand equity, higher net-promoter scores, and long-term growth.
Industry Experience

Pierpont’s experts bring decades of hands-on experience supporting consumer brands, retailers and lifestyle companies with strategic, results-driven communications.

  • Retail launches and store openings: Localized campaigns, media outreach and event support to drive community awareness and in-store traffic.
  • Product introductions and brand expansion: Strategic messaging, media relations and marketing execution to launch products, elevate brand perception and grow market share.
  • Digital commerce and omnichannel strategy: Integrated programs that unite e-commerce, social, influencer partnerships and content marketing to meet consumers where they are.
  • Brand loyalty and customer engagement: Storytelling, content creation and engagement campaigns designed to boost affinity, repeat purchase and advocacy.

Examples of our success include:

  • Helping Walmart strengthen community relations and brand loyalty through hyper-local events and campaigns, from assembling care packages for active military members to funding nearly $1 million in customer and employee donations for cancer research and bringing holiday joy to area families.
  • Positioning Emirates as a global lifestyle brand in U.S. markets via consumer-facing PR and marketing efforts.
  • Assisting Total Wine & More with consumer engagement strategies and marketing support to help expand reach and strengthen brand presence in a competitive retail category.
  • Supporting Capital One’s expansion efforts with integrated public-affairs and retail-expansion communications, helping increase brand awareness in new markets.
  • Launching an influencer-driven marketing campaign for Cibolo Creek Ranch that expanded brand visibility, engaged new customer segments and strengthened its position within the luxury travel and hospitality market.
  • Helping Zinus support California wildfire relief efforts, boosting brand goodwill and demonstrating corporate social responsibility through a major donation campaign in partnership with a nonprofit foundation.
  • Supporting Verizon Wireless in launching a new retail destination, including store-opening campaigns and communications, to help drive customer awareness and build brand footprint in the U.S. retail marketplace.