Proactive Incident Preparation
Wood Group is an international energy services company that provides a range of engineering, production support and maintenance management services to the oil & gas, and power generation industries in more than 50 countries worldwide.
In order to effectively respond to incidents across their operations and protect the reputation of the company, Wood Group places a high priority on crisis preparedness and response. All senior level managers are required to be trained on the company’s crisis communications response plan as well as undergo general spokesperson training every two years. Wood Group also requires continuous monitoring of traditional and social media in order to identify potential issues as early as possible. In the face of an industry slow down prompted by low commodity prices, Wood Group sought a creative solution that would allow them to maintain their industry-leading training program as well as media monitoring and response.
Custom Programs for Quick Response
As Wood Group’s longstanding media training and crisis communications response partner, Pierpont has the deep understanding of their broad range of businesses required to develop custom training programs, including scenario-based video interview training and evaluation for potential spokespersons. In order to provide the required media training refreshers while reducing the need for international travel, Pierpont developed video-conference based training, including remote media interview simulation capabilities. By providing continuous media monitoring, Pierpont stays current on all issues and coverage of Wood Group, making us an effective on-call response partner, supporting senior executives in message development and media management during events requiring activation of the crisis communications response team.